Delivery & Refund
Delivery of products
Our main warehouse is based in Moscow. We provide tracking numbers for each package. Most packages are delivered by the courier to your house. If the delivery attempt was unsuccessful, you should visit your local postal office.
It is YOUR responsibility to look at the tracking number and pick up your parcel. However, we remind our customers if your package is awaiting you in the postal office.
There are two shipping options available for you: EMS (Priority Mail Express) and Registered Mail.
If the parcel gets seized by customs or is lost for whatever reason, we will refund you the full amount within 48 hours if you are from the US, the UK, Poland, Switzerland, France, the Netherlands and a few other countries. Alternatively we can reship your order for free.
If you do not pick up your parcel during the hold time it will be shipped back to us. In this case we do not give the refund.
We refund in BTC to your BTC wallet within 1 day.
Customs & Import taxes
If you are from the US, there is no reason to worry as we have not experienced any negative issues ever. Moreover, we guarantee full refund/free reshipment if anything happens.
There is no reason for your package to get seized, unless the supplements are scheduled under your country’s laws.
In order to ensure faster delivery and to avoid issues in certain countries we mark all our parcels as gifts.
Delivery costs & time
Packages are generally dispatched within 1-2 days after payment.
We offer two shipping methods: International Registered Mail and Express Mail Service.
Express Mail Service
Average Shipping Times
- 5 – 8 days for customers in the EU and the UK;
- 9 – 14 days for customers in the USA;
- 10 – 14 days to Singapore, Malaysia, Thailand and Japan;
- 10 – 14 days to New Zealand and Australia.
- For orders from 39 to 99 USD: 25 USD
- For orders from 100 to 149 USD: 15 USD
- For orders above 150 USD*: FREE
International Registered Mail
Average Shipping Times
- 7 – 12 days for customers in the EU and the UK;
- 14- 25 days for customers in the USA and Canada;
- 12 – 16 days to Singapore, Malaysia, Thailand and Japan;
- 12 – 16 days to New Zealand and Australia.
- For orders from 39 to 79 USD: 5 USD
- For orders above 79 USD*: FREE
Our products are shipped in cartoons with the contents wrapped in bubble wrap.